Opals Australia provides a comprehensive warranty program for its jewellery. For all Opals Australia jewellery, whether purchased via our website or through our worldwide network of resellers, the customer enjoys 3 years replacement warranty upon natural cracking of the opal, and a 5 years warranty on any manufacturing faults and defects.
In order to activate the warranty, customer must register on our website http://www.opals-australia.com/index.php?page=warranty within 6 months of the purchase.
Our warranty is on a return-to-base basis, with return postage covered by Opals Australia should the warranty request qualify under our warranty guidelines.
Opal has vastly different characteristics to many other common gemstones, which present problems for jewelers when setting or repair opal jewellery. For this reason, we have experienced opal expert and highly skilled opal jeweller in house to handle any concerns of our products, ensuring that our customers purchase with peace of mind.
We do not however undertake repair works for items that are not produced by us. The sheer amount of request we receive to repair opal jewellery made by other jewelers do clearly indicates the difficulty and level of expertise required to handle opal jewelleries. Experienced opal jewelers are in short supply within Australia, and even more critical in the rest of the world.